In our tons of of generative AI engagements with shoppers around the globe, enterprises are attempting to steadiness large worth creation with danger mitigation—they usually face a scarcity of the mandatory “AI for enterprise” abilities. Half of CEOs report they’re already integrating generative AI into services, and 43% say they’re utilizing generative AI to tell strategic choices, in accordance with a current IBM Institute for Business Value (IBV) CEO study. But greater than half of CEOs are involved concerning the safety of information, and 48% fear about bias or knowledge accuracy.
Enterprise leaders are in search of a trusted companion who:
- Understands the actual wants of the enterprise, with hands-on expertise serving to shoppers throughout industries scale AI and ship actual enterprise worth
- Can ship any AI mannequin, on any cloud, anyplace—and brings a robust standpoint about which platform, mannequin and deployment possibility is greatest suited for his or her wants
- Takes a human-centric, principled approach—with shoppers and internally—placing principles for trust and transparency on the coronary heart of all the things
Our shoppers additionally acknowledge the worth of consultants with the within monitor on IBM watsonx, the enterprise-ready AI and knowledge platform constructed to allow enterprises to scale and speed up the impression of probably the most superior AI with trusted knowledge. Whereas watsonx began rolling out in July, it has already reworked the fan expertise for IBM shoppers together with the Masters and Wimbledon.
IBM Consulting’s watsonx apply brings experience within the generative AI expertise stack, in addition to area and business expertise that may assist speed up shoppers’ enterprise transformations. In the identical manner that we established our profitable Hybrid Cloud providers enterprise constructed on the Crimson Hat® OpenShift® platform, IBM Consulting intends to be the main consulting providers supplier for watsonx.
Fixing enterprise issues with watsonx
IBM has recognized three of probably the most high-impact use instances for generative AI that basically matter for enterprise on this second—expertise, customer support and software modernization—and we’re already at work serving to shoppers get outcomes with watsonx.
AI for HR and expertise
HR leaders are going through monumental challenges, from the worldwide abilities hole to labor shortages to evolving worker expectations of their employers. They’re seeing the potential of AI to assist dramatically throughout the HR lifecycle—recruiting, retaining and growing the abilities and expertise each group must successfully compete within the new AI period. 41% of executives report their group is already utilizing generative AI in HR, in accordance with current IBM IBV analysis*.
IBM Consulting brings collectively deep HR, business and expertise experience with our AI for enterprise options, Watson Orchestrate and watsonx, and an open ecosystem of companions. Watson Orchestrate might help automate and improve the acquisition lifecycle from a single consumer interface that integrates with purposes throughout our companion ecosystem. Watsonx amplifies the impression of AI all through HR workflows, whereas making certain accountable AI use to fulfill the best moral, privateness and regulatory necessities. And IBM is already making use of this method internally with IBM HR.
AI for customer support
The enterprise leaders who handle gross sales, customer support and advertising and marketing want to fulfill more and more excessive buyer expectations for personalised and interesting experiences. Many leaders are beginning to acknowledge that in every single place you have got AI, you need to mix it with an incredible expertise—and in every single place you have got experiences, it’s good to energy and personalize them with AI. A current examine by Stanford and MIT Sloane discovered that entry to AI elevated customer support agent productiveness, notably amongst brokers with the least expertise and abilities.
IBM Consulting focuses on end-to-end service transformations for buyer and subject service operations. Leveraging watsonx.ai, we prepare and fine-tune basis fashions utilizing firm and customer-specific knowledge, offering AI-driven insights for well timed buyer engagement and guided recommendation. With Watson Assistant, Watson Orchestrate, and Discovery, organizations can effectively deal with buyer queries, combine with name middle expertise, and adapt to most popular platforms. A 2023 Forrester Consulting Whole Financial Influence™ study, commissioned by IBM, confirmed an ROI of 370% over three years with IBM Watson Assistant. IBM Consulting is already at work with shoppers similar to Bouygues Telecom, which has been working with IBM Consulting to rework its name middle operations with enterprise-ready generative AI capabilities.
AI for software modernization
CIOs and CTOs are trying throughout an extremely complicated IT panorama, with technical debt and growing older purposes, siloed abilities, excessive price of cloud adoption, safety issues and extra. Our shoppers are eager to faucet AI to construct or refactor purposes, deal with abilities gaps and scale back mundane, tedious duties so employees members and groups can work extra effectively. AI might help deal with these challenges, enhance productiveness and scale shortly with decreased prices by way of code conversion, code era, transformation planning and information administration.
IBM Consulting has a historical past of co-creating hybrid cloud methods, fueling a deep understanding of the best way to modernize purposes on hybrid cloud, handle hybrid cloud journeys with decreased danger and predictable outcomes, and function IT autonomously with the assistance of AI. With the Crimson Hat Ansible Lightspeed with IBM Watson Code Assistant providing, enterprise leaders can drive the adoption of constant and correct generative-AI-driven IT automation all through their group. Utilizing the IBM watsonx.ai basis fashions, Watson Code Assistant will enhance developer effectivity by suggesting code primarily based on pure language enter, simplifying the event of hybrid cloud code for IT professionals and enabling these skilled in writing automation code to work much more effectively.
IBM Consulting is proud to be the one consulting group at scale inside a expertise firm, at a time when expertise is vital for all transformations. Our staff is backed by the technical depth and leading edge capabilities of IBM Software program and IBM Analysis. We’re honored to assist our shoppers seize this thrilling second and produce the total energy of IBM’s enterprise-ready watsonx expertise to bear on our shoppers’ most urgent enterprise challenges.
* IBM Institute for Enterprise Worth 2023 pulse survey of 100 CIOs and CTOs, unpublished knowledge